Frequently Asked Questions
You can make your purchases through SpotModel virtual store.
The indicated price on the item description and shopping cart includes all applying taxes, but does not include shipping fees since they depend on your shipping preferences (courier, postal service, cash on delivery, ...).
The indicated amount in the final order confirmation page is the total price, including the price of the items and shipping costs.
Product prices in foreign currencies (US Dollars, GB Pounds, Japan Yen) are calculated with the realtime exchange rates provided by Yahoo Finance services in the exact moment you view a product. Your order will always be charged in euros, so depending on your bank calculations, your credit card company and the final closing value of your exchange rate, your order total might slightly vary in your final charge.
We deliver worldwide. All orders are shipped using Postal Service or Courier Service. Shipping costs are automatically calculated by our purchasing process, according to weight, volume and destination country of the items in your shopping cart. Your tracking information will be sent on shipping, and your signature will be requested on delivery.
Shipping options are:
Courier service: available only for mainland Spain and most European Community countries. NOT AVAILABLE for "Cash on delivery" or "P.O. Box delivery" orders.
- Spain (mainland): 5.95€ flat rate, delivery on 3 business days (estimated).
- EC Countries (mainland): 9.95€ flat rate (11.95€ to UK/IT/CZ, 19.95€ to LV/LT/BG/HR/EE/IE/RO/RS/FI/SE), delivery on 3-5 business days (estimated).
Postal service: available worldwide, and MANDATORY for non-mainland Europe, "Cash on delivery" orders or Post Office box orders.
Country Days* <100g <250g <500g <1Kg <2Kg <3Kg <5Kg <20Kg (*) estimated as business days Spain 1-3 3.95€ 3.95€ 3.95€ 3.95€ 3.95€ 3.95€ 3.95€ 3.95€ Canary 2-7 4.25€ 5.50€ 5.50€ 7.95€ 7.95€ 12.95€ 12.95€ 12.95€ PT 2-5 4.95€ 7.80€ 7.80€ 7.80€ 8.80€ 8.80€ 8.80€ 8.80€ DE FR 4-10 4.95€ 6.95€ 7.95€ 8.95€ 11.95€ 36€ 42€ 96€ BE 4-10 4.95€ 7.95€ 8.95€ 10.95€ 12.95€ 36€ 42€ 96€ NL 4-10 4.95€ 7.95€ 8.95€ 13.95€ 19.95€ 36€ 42€ 96€ GB 4-10 4.95€ 6.95€ 8.49€ 11.95€ 17.95€ 36€ 42€ 96€ IT 4-10 4.95€ 8.80€ 8.80€ 11.95€ 13.95€ 36€ 42€ 96€ Other EC 7-14 4.95€ 8.80€ 8.80€ 14.80€ 21.35€ 36€ 42€ 96€ USA 10-20 5.95€ 6.95€ 8.95€ 11.95€ 18.95€ 49€ 61.50€ 180€ AU 10-20 5.95€ 8.95€ 10.95€ 16.95€ 28.95€ 49€ 61.50€ 180€ CA 10-10 5.95€ 8.95€ 12.95€ 15.95€ 19.95€ 49€ 61.50€ 180€ World 15-30 5.95€ 5.95€ 12.95€ 23.95€ 38.40€ 49€ 61.50€ 180€
- Order consolidation: if you have an order in process (not shipped yet) and you are placing a new order, you also have the option of consolidating this new order with the previous one and save duplicate shipping costs. Please note that, if your new order includes products not currently in stock, your combined parcel have to be hold until all items on both orders arrive.
- Courier service: available only for mainland Spain and most European Community countries. NOT AVAILABLE for "Cash on delivery" or "P.O. Box delivery" orders.
Your orders can be paid using any of the following payment methods:
- Paypal: Worldwide available.
- Wire transfer: Europe only. You will receive an email with bank details as soon as your order is ready to be shipped. We will send your parcel as soon as your payment is received. Not available for order consolidation.
- Cash on delivery: Only available for Spain, Portugal and Italy. Payment fee is 3€ per order. SHIPPING VIA POSTAL SERVICE IS MANDATORY, with a maximum weight of 2 Kg. for shipments outside Spain. Not available for order consolidation
- Credit card: Worldwide available, and all major credit cards are supported. For your own safety, we DO NOT store any information about your credit card on our systems.
For both your security and ours, we also require that your bank supports the secure online purchase protocol for all credit card payments, forcing you to authenticate with your own bank during the payment process. If your credit card purchases fail with the error "Key holder without secure purchase" (code 9104), please check with your bank for the activation of the Verified by VISA™ protocol on your VISA, MasterCard SecureCode™ on your MasterCard, or secure online purchase equivalent on your credit card.
- Order Processing
Each order is processed and checked individually. After we have checked your order, you will receive an order status confirmation via email. Please understand that this mode of operation is only possible during our business hours and that several hours may pass until you receive an order confirmation. Throughout the whole process your order status will be updated by email (stock checking, packaging, payment and shipping time).
- Forbidden Goods
Products qualified as dangerous and/or flammable (some paints, primers, putties and sprays) may have shipment restrictions.
Spray paints can only be shipped to Europe (except Greece) via Courier service. They can NOT be shipped to Greece or any other country outside Europe.
- Return policy
Our return policy gets you covered within 30 days of receiving your original order, allowing you to return any faulty products, incorrectly shipped products, or those products that for any reason you do not want (although this last case does not apply to products served "on demand"). If the product is faulty or incomplete, please get in contact with us beforehand so we can claim the manufacturer and send you the necessary parts to get a perfect quality product.
Returned items must reach our warehouse in perfect mint conditions and with unopened and undamaged original packaging, and will be replaced by similar products (if you wish) or refunded on the payment method you used to place the original order. Shipping or returns costs will not be refunded, except when the return is caused by a processing mistake on our side. If your returned products didn't arrive to our warehouse in perfect conditions, a partial refund will be made according to their state.
All return must be requested and validated beforehand by SpotModel Customer Service department at email@example.com.
If you have any further questions, do not hesitate to contact SpotModel team.